Frequently Asked Questions
Looking for answers?
Question index
- Can I wear the jewellery if I have sensitive skin?
- What is costume jewellery?
- What are the available sizes?
- How much is the delivery charge?
- How long do I have to wait for my jewellery when purchased online?
- Does the jewellery come with a gift box?
- How do I pay?
- Can I cancel my order?
- How do I clean and store the jewellery?
Trade questions
- How do I register a trade account?
- Where can I find the trade prices?
- Is there a minimum order?
- Is there any jewellery display equipment available for purchase?
- What if I want to use the images, descriptions or other information from the Adrian Buckley website to promote the products that I am selling in my shop?
- Do I have to pay VAT if my business is based outside the UK?
Can I wear the jewellery if I have sensitive skin?
All of our products are "Nickel Safe" and all the earring posts are made from titanium. "Nickel Safe" is a definition we apply to our products because they are tested to the stringent European Nickel Directive standards. The above safeguards should minimise any chance of your becoming allergic to our jewellery, but in the unlikely event that you experience any adverse reaction, please remove the jewellery immediately.
What is costume jewellery?
The term 'costume jewellery' means that the item is plated with and not made from a precious metal (i.e. silver, gold or platinum). Our Pavé costume jewellery is plated with 18ct gold or Rhodium, or a mix of both.
How long do I have to wait for my jewellery when purchased online?
Please see our delivery information page.
Does the jewellery come with a gift box?
Absolutely yes! All our costume jewellery comes with a free luxurious gift box. And our sterling silver jewellery comes with a free silver coloured gift box. For more details go to our delivery information page.
How do I pay?
We only accept online instant payment. We provide our customers with a secure and fast online payment system - Protx - at the checkout. Protx is one of the largest independent online payment solutions for thousands of online and mail order businesses across the UK. It offers an instant and safe payment through the internet and accepts all major credit and debit cards. As a result of using Protx, the company does NOT have access to, nor does it store, your payment details.
Can I cancel my order?
Yes, you can. Please see our Returns and Cancellations page for details.
How do I clean and store the jewellery?
We advise following these simple steps to help you care for your Adrian Buckley jewellery purchases. Avoid allowing the jewellery to come into contact with every day chemicals such as soap, washing up liquid, perfume, deodorant, etc, as these chemicals will damage the plating on the jewellery, and may cause rapid deterioration in the finish of the piece. Salt water also has the same effect – so avoid wearing your jewellery whilst bathing and swimming! Jewellery is best stored in its original gift box; this will help to prevent it becoming scratched, or the chains on your pendants becoming tangled. In the case of our sterling silver, this is British standard 925 silver (925 parts silver per 1000). Should the silver start to tarnish, which is a natural process and occurs in all silver items, polishing the item gently with a soft cloth should restore is lustre. Equally, costume jewellery should not need cleaning with anything more abrasive than a soft polishing cloth.
How do I register a trade account?
We will ask you to complete an on-line application form. Once this application form is received by us, we will give you a call within 24 hours on the telephone number you provide to us. A few simple questions will then be asked to verify your application.
Where can I find the trade prices?
Once you have successfully registered a trade account, you can log in and see the trade prices.
Is there a minimum order?
There is a minimum order of 50 items for your opening order. Thereafter, there will be no minimum order quantity for any future orders placed. However, orders with a value of less than £250.00 (excl VAT) will incur a handling charge of £12.00 per order up to 5Kg. This handling charge also includes delivery within the UK mainland. Any order with an invoice value of £250.00 or over (excl VAT) is entitled to FREE handling and delivery within the UK mainland.
Is there any jewellery display equipment available for purchase?
We have various display stands available, please contact us for details.
What if I want to use the images, descriptions or other information from the Adrian Buckley website to promote the products that I am selling in my shop?
Buckley Jewellery Limited owns the copyright to all the information (literature, images, codes etc.) contained on our website. A 'Disclaimer of Information Use' has to be signed before you can display the information for purposes of commercial marketing or retailing of the products from us. Please contact us for a copy of the Disclaimer of Information form to be sent to you.
Do I have to pay VAT if my business is based outside the UK?
Any retailer outside the UK but within the EU will be exempt from VAT if a valid VAT number is provided during the trade account application process. Any retailer based in the Channel Islands will not pay VAT.